7 Powerful steps to define a business problem

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.” — Albert Einstein

Source: Unsplash

The process of problem-solving

Take the time to define the problem clearly.

Talk to people

  • Empathy: Empathy is the ability to put oneself in another’s shoes. You need to figure out the effects of the problem and why it matters. This is only possible when you know, what it is like to experience their experience.
  • Listen: Sometimes we are focused on solving the problem, do not take the time to understand the true problem that people are experiencing. To hear what people have to say can make a difference.
  • Have an open mind. Consider that your view of the problem may be completely different from others. By approaching and asking with an open mind, it can give you new perspectives.

Step 1. Define the problem

  • What is the problem?
  • How did you discover the problem?
  • When did the problem start and how long has this problem been going on?

Step 2. Clarify the Problem

  • Is it a top priority to resolve the problem at this point?
  • What is the biggest pain point ?”
  • What data is available or needed to help clarify, or fully understand the problem?
  • Are additional resources required to clarify the problem?

Step 3. Define the Goals

  • What is your end goal or desired future state?
  • What will you accomplish if you fix this problem?
  • What is the desired timeline for solving this problem?

Step 4. Identify Root Cause of the Problem

  • What information or data is there to validate the root cause?
  • What are the possible causes of the problem?
  • What are the effects of this problem?
  • Have you faced this problem before?

Step 5. Finding solutions.

  • Which potential solutions have you tried to solve the problem?
  • What actions can we take to prevent a recurrence of the problem?
  • What are the advantages and disadvantages of this solution?
  • Which actions need to be taken to solve the problem?
  • How have other departments or companies handle this problem?

Step 6. Execute the solution

Step 7. Set a measure for the solution.

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